Shipping policy
Shipping Policy
Last updated: 08th October 2026
We pack every Bouji Bodycare order ourselves, from 14 Vernon Street, Derby, and send it with Royal Mail. This policy explains where we deliver, how delivery is charged and what to do if something goes wrong.
1. Dispatch times
We aim to dispatch orders within “1–2 working days” of you placing your order. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 1pm UK time or at weekends or on bank holidays are processed on the next working day.
During busy periods, such as launch, sales and the run-up to Christmas, dispatch may take a little longer. We will let you know on our website if this happens.
You will receive an email confirming when your order has been dispatched. This email is also when your contract with us is formed (see our Terms of Service).
2. UK delivery (England, Scotland and Wales)
We deliver throughout Great Britain with Royal Mail, using Shopify Shipping.
|
Service |
Estimated delivery after dispatch |
|
Royal Mail Tracked 48 |
Usually 2–3 working days |
|
Royal Mail Tracked 24 |
Usually 1–2 working days |
Delivery charges depend on the service you choose, where your order is going and its weight. The exact charge is shown at checkout before you pay, and we do not add anything on top of it. We do not currently offer free delivery.
Delivery times are Royal Mail’s estimates and are not guaranteed. Some areas, such as the Scottish Highlands and Islands, may take longer.
3. Northern Ireland
We deliver to Northern Ireland with Royal Mail, sent through Royal Mail Click & Drop.
· Service and estimated delivery: the same Royal Mail Tracked 48 and Tracked 24 services and delivery times as the rest of the UK (see section 2)
· Delivery charge: shown at checkout before you pay.
Orders sent from Great Britain to consumers in Northern Ireland are not charged customs duty or import VAT, and you will not need to pay anything on delivery. We may need to give Royal Mail some extra information about your parcel to send it to Northern Ireland, which we handle for you.
4. Tracking your order
All our delivery services are tracked. Once your order is dispatched, we will email you a tracking number and link so that you can follow your parcel with Royal Mail. If you have an account, you can also see your order status there.
5. Christmas delivery
To receive your order in time for Christmas 2026, please order by:
· UK Tracked 48: 19th December
· UK Tracked 24: 21st December
· Northern Ireland: same dates as the rest of the UK (Tracked 48: 19th December, Tracked 24: 21st December)
These dates are based on Royal Mail’s recommended last posting dates. We cannot guarantee delivery by Christmas, as delivery is in Royal Mail’s hands once dispatched, but we will do everything we can to get your order out on time. Gift cards are sent by email and arrive straight away.
6. Delays and lost parcels
Your order remains our responsibility until it is delivered to you, or to someone you have nominated (such as a neighbour or a safe place you have chosen).
If your parcel has not arrived within 5 working days] of the estimated delivery date for UK orders, or 15 working days for international orders, please email support@boujibodycare.com with your order number. We will look into it with Royal Mail. If the parcel is confirmed lost, we will send you a replacement or a full refund, including the delivery charge you paid, whichever you prefer (subject to stock).
If tracking shows your parcel as delivered but you have not received it, please check with neighbours and around your property, then contact us and we will help.
7. Damaged parcels or items
If your parcel arrives damaged, or a product inside is damaged, leaking or incorrect, please email support@boujibodycare.com with your order number and photos of the parcel and products. We will arrange a replacement or refund and cover any return postage. This does not affect your legal rights under the Consumer Rights Act 2015. See our Terms of Service and our Returns & Refund Policy.
8. Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email support@boujibodycare.com as soon as possible. We can usually update the address if your order has not yet been dispatched, but once a parcel is with Royal Mail we may not be able to change it.
If a parcel cannot be delivered because the address you gave was incorrect or incomplete, or because it was not collected from the Royal Mail delivery office in time, it will usually be returned to us. When it comes back, we will contact you and can either resend it (we may ask you to pay the delivery charge again) or refund the price of the products. We are not responsible for parcels delivered to an incorrect address that you provided.
9. Returning items
To cancel your order or return an item, please see our Cancellation Policy and our Returns & Refund Policy, or email returns@boujibodycare.com.
10. Questions
If you have any questions about delivery, please email support@boujibodycare.com.