Returns & Refund Policy

Thank you for shopping with Bouji Bodycare. We want you to love your purchase. If you're not completely satisfied, please read our returns policy below.

Your right to cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a return:

• The item must be unused, unopened and in its original sealed packaging.
• You must notify us in writing (by email or post) within 14 days of receiving your order.
• The item must be returned to us within 14 days of your cancellation notice.

For hygiene reasons, we cannot accept returns of opened or unsealed cosmetic products unless they are faulty.

This applies to all orders delivered to the UK and the European Union.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or not as described, email us within 14 days of delivery with your order number and photos. We will offer a refund, replacement or exchange, and cover return postage.

Non-returnable items

• Opened or used cosmetics
• Products unsealed after delivery
• Sale or promotional items
• Gift cards

How to return

1. Email returns@boujibodycare.com with your order number, the reason for return, and photos if the item is faulty.
2. Wait for our team to confirm the return instructions.
3. Securely package the items and send them to: Bouji Bodycare, 14 Vernon Street, Derby, DE1 1FT.

You are responsible for return postage unless the product is faulty.

Exchanges

The quickest way to get what you want is to return your item and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 7 working days. Your bank or card provider may take a little longer to process it.

Need help?

Contact our Customer Care Team at support@boujibodycare.com.